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Customer Support Center

Frequently asked questions

The BSD Online Store is operated by BSD International, an authorized electronics retailer in the Philippines. All products sold are authentic, brand-authorized, and subject to applicable manufacturer warranties

Yes. Prices displayed at checkout are final and inclusive of applicable taxes unless otherwise stated. Promotions, bundles, and prices may change without prior notice.

Are promotions the same as in-store?

No. Online-exclusive offers may not be available in physical BSD stores, and in-store promotions may not apply online.

We have physical stores nationwide. Visit the link below to check our store branches.

Store branches

Customers may contact BSD through the official support channels listed on the website.

If you receive a faulty product from BSD, please contact our customer support team immediately to resolve the issue. You can reach our support team by calling 09178700236 Mondays to Fridays, from 9am to 6pm, by emailing connect@bsd.international, or by visiting our store directly. Our team is dedicated to ensuring you receive a fully functional product and will guide you through the process of returning or exchanging the faulty item. Rest assured, we strive to provide exceptional service and will address your concerns promptly and efficiently.

If you have questions or need assistance with your bulk orders at BSD, please reach out to our dedicated Sales Team at connect@bsd.international. You can contact them directly via email or by calling our Customer Support hotline at 09178700236. Our team is available Monday through Friday from 9 AM to 6 PM to help address any concerns, provide order updates, and assist with any special requests or requirements you may have. We are committed to ensuring your experience with BSD is smooth and satisfactory.

At BSD, we strive to make your shopping experience as convenient as possible. We accept a variety of payment methods to suit your needs, including:

1. Credit and Debit Cards:

  • We accept all major credit and debit cards, such as Mastercard, Visa, JCB and AMEX).
  • Upon placing your order, we promptly request authorization for payment from your bank. To lower the chance of your authorization being rejected by your card issuer, please read the following information:
  • Ensure that your personal information is accurate and consistent with the information associated with your bank account.
  • To prevent potential payment issues, ensure that the expiration date of your payment card exceeds the anticipated release date of your pre-ordered items before placing the order.
  • Ensure that the billing address on your card is up to date and accurate.
  • To enhance security, consider enrolling in a card authentication program like Verified by Visa or Mastercard SecureCode. By doing so, you’ll add an extra layer of protection to your online transactions.
  • When making a significant purchase, it’s advisable to notify your bank in advance. This proactive measure can help ensure a smooth transaction and prevent any potential issues or delays related to high-value orders.

2. Mobile Payment or E-Wallet Options:

  • Easily pay for your orders using mobile wallets such as GCash, Maya, GrabPay, or ShopeePay. Simply initiate the payment process as you would with other online transactions.
  • To ensure a successful transaction, please verify that the total amount of your order falls within the transaction limit set by you or your mobile wallet provider.
  • To ensure a successful order completion, verify that you possess sufficient credits in your account.

3. Online Payments: When shopping through our website, you can use Dragonpay for a secure and straightforward transaction.

4. Pay On Delivery:

  • We offer a convenient Pay on Delivery (POD) option for selected products. With POD, you can order and receive your items without making an upfront payment.
  • Due to safety and security concerns, the maximum amount for cash-on-delivery (POD) transactions is currently set at ₱100,000 to ensure protection against potential risks.
  • Pay on delivery (POD) is not an available payment method for orders that include Samsung Care +, or store pick-up as the chosen shipping option.

Attention: Misusing this payment method may result in being blacklisted, which will prevent you from engaging in future transactions.

Please note that proper identification may be required for certain transactions. Our goal is to provide flexibility and ease of payment to enhance your shopping experience with us. If you have any questions about our payment methods, feel free to contact our customer support team.

Yes, BSD offers flexible installment plans to help make purchasing your next mobile phones and accessories more manageable. For the majority of our products, we offer flexible payment options through various credit cards, including BDO, Metrobank, and BPI. Customers can conveniently spread their payments over 3, 6, 9, or even up to 12 months, allowing for manageable installments and budgeting.

  • The number of months available for payment options varies based on the product’s cost.
  • There are no additional service fees or interest charges incorporated into the total amount. Instead, it is simply calculated as the price of the product multiplied by the number of installments.
  • Please be informed that the 0% interest installment plan is merely a promotional offer and may undergo alterations in the future.

If your payment has failed at BSD, don’t worry—we’re here to help! Here are the steps you can follow to resolve the issue:

1. Double-check Payment Information: Ensure that your credit card number, expiration date, CVV code, and billing address are entered correctly. An error in any of these fields can cause a transaction to fail.

2. Verify Funds and Limits: Confirm that your bank account or credit card has sufficient funds to cover the payment. Additionally, check if you have breached any transaction limits imposed by your bank.

3. Contact Your Bank: Sometimes, banks flag certain transactions as suspicious, especially if it’s an unusually large amount or an international purchase. Contact your bank to ensure they authorize the transaction.

4. Try a Different Payment Method: If the problem persists, consider using an alternative payment method. BSD accepts various payment options, including credit/debit cards and digital wallets.

5. Clear Browser Cache: Occasionally, a payment failure might be due to a browser issue. Try clearing your browser’s cache or use a different browser altogether.

6. Reach Out to Us: If none of the above steps solve the problem, please contact our customer service team at 09178700236 or email us at connect@bsd.international. Our support team is available 9AM to 6PM Mondays to Saturdays and will be glad to assist you in resolving any payment issues promptly.

We apologize for any inconvenience and appreciate your patience as we work to rectify this matter. Thank you for choosing BSD!

If your credit card was charged twice for a purchase at BSD, here’s what you should do:

1. Contact Our Customer Support: Reach out to us immediately via our customer service hotline at 09178700236 or email us at connect@bsd.international. Provide your transaction details, including the date of purchase, the amount charged, and any receipt or order number.

2. Prepare Your Information: Have your credit card statement ready to clearly show the duplicate charges. This will help us quickly verify the error and expedite the resolution process.

3. Investigation: Once you contact us, our team will investigate the issue promptly. We aim to resolve all payment discrepancies as quickly as possible. Typically, we aim to reply within 24 hours to acknowledge your query and within 3-5 business days to resolve the issue.

4. Resolution: If we confirm the duplicate charge, we will process a refund for the duplicate amount directly back to your credit card. You’ll receive a confirmation email once the refund has been processed, but please note that it might take a few days for the refund to reflect on your credit card statement, depending on your card issuer’s policies.

At BSD, we value our customers and strive to ensure smooth and transparent transactions. We apologize for any inconvenience this may have caused and thank you for your patience as we rectify the matter.

Is it possible for me to request that the invoice be sent directly to my company?

Certainly, at BSD, we understand the importance of streamlined billing processes for businesses. You can request that your invoice be sent directly to your company. When placing an order, simply provide the necessary billing details.

To have the Sales Invoice addressed to your company, kindly provide the following details in the “Special Instructions” section before completing the checkout process:

  • Company Name:
  • Company Address:
  • TIN Number:

If you have an existing account with us, you can update your billing preferences in the account settings or contact our customer support team for assistance. This way, we ensure that your company receives the invoice promptly and accurately, facilitating smooth financial operations for your business.

Orders are processed within 1–3 business days, excluding weekends and holidays.

Delivery timelines depend on courier serviceability and customer location.

Yes. BSD reserves the right to cancel orders due to:

•Out-of-stock items

•Pricing or system errors

•Failed payment verification

•Suspected fraudulent or abusive activity

If canceled, a full refund will be processed.

BSD proudly offers delivery Nationwide to ensure our customers have convenient access to the latest mobile devices and accessories. Our delivery services are designed to be swift and reliable, ensuring you get your products in a timely manner.

At BSD, we offer reliable and convenient delivery services to ensure you get your new devices and accessories without any hassle. After placing your order, our team will meticulously prepare and package it for shipping within two business days, excluding weekends and holidays. However, if your order is placed after 3:00 PM, an additional business day will be added before shipment. Once your package has been dispatched to our courier partner, the standard delivery lead time will apply, which may vary based on your location.

Metro Manila – 2 to 5 business days

North/South Luzon – 3 to 6 business days

Visayas – 4 to 7 business days

Mindanao – 6 to 9 business days

Our standard delivery option is available at a nominal fee of PHP 500.00.

If you have special delivery requirements, feel free to contact our customer service team for customized solutions.

Cancellation is allowed only before the order is packed or shipped.

Once an order is:

  • Packed
  • Dispatched
  • Marked as shipped

-Cancellation is no longer allowed.

Customers must immediately contact BSD Customer Support with the order number. Approval is subject to order status.

Returns are accepted only if:

  • The product is defective upon arrival
  • The incorrect item was delivered
  • There is a verified manufacturing defect

-All return requests must be filed within 7 calendar days from delivery.

The following are strictly non-returnable:

  • Change of mind
  • Incorrect selection by the customer
  • Opened, used, activated, or tampered items
  • Accessories, freebies, and consumables once opened

-Items damaged due to misuse or negligence

Approved returns must be:

  • In original condition
  • With complete packaging, accessories, manuals, and freebies
  • With proof of purchase

-BSD reserves the right to reject returns that fail inspection.

At BSD, we prioritize the satisfaction of our customers. While we do not offer exchanges or replacements, you can return any mobile phone and accessories 7 days if it is confirmed to have a technical or functional defect. To initiate a return, the product must be inspected and validated for the defect. For mobile phone and accessories, you must bring the item to our Service Center. Please visit our website to find Service Center locations and obtain more information on the validation and return process.

For further assistance beyond our standard return policy, we also offer a return delivery service for a minimal charge fee. This convenient service ensures that you can return your item without hassle of visiting our Service Center. To initiate a return or for any additional help, please contact our Customer Support Team who will guide you though the process and set up delivery if needed.

At BSD, we strive to ensure every order is accurate and complete. However, if you receive an order with missing or incorrect items, we apologize for the inconvenience and are here to help. Please follow these steps:

1. Contact Us: Reach out to our customer service team within 7 days of receiving your order. You can call us at 09178700236 or email us at connect@bsd.international. Provide your order number and details about the missing or incorrect items.

2. Photos: For incorrect items, please include photos of the items you received as this will help us verify the issue quickly.

Once we receive the details, this will require further investigation. and you will be informed accordingly on the next steps.

We aim to resolve any issues swiftly to ensure your satisfaction with our service. Thank you for choosing BSD!

Once the returned item passes inspection:

Bank processing times may vary

Refunds will be issued to the original payment method

Processing time: 7–14 business days

Shipping fees are non-refundable, except when the return is due to a verified BSD or courier error.

Yes. Products are covered by the manufacturer’s official warranty, subject to the brand’s terms and conditions.

Warranty servicing is handled by authorized brand service centers. BSD may assist in directing customers but does not perform warranty repairs.

BSD reserves the right to:

-In cases of suspected fraud, abuse, or violation of store policies.

-Cancel orders

-Refuse refunds

-Suspend or block customer accounts

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